Returns & Refund Policy

We want you to be happy with your purchase. This policy explains your rights under the Consumer Contracts Regulations 2013 and how returns work at Music Gears UK.

Your 14-Day Right to Cancel

You have 14 days from the day you receive your item to notify us that you wish to cancel your order. You then have a further 14 days to return the item to us once you have told us.

Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days to your original payment method.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns on in-ear monitors, earphones, and microphones once opened or used. Sheet music, books, and downloadable or activated software cannot be returned once opened. Custom or made-to-order items are non-returnable unless faulty.

Faulty or Damaged Items

If your item arrives faulty or damaged, contact us within 48 hours of delivery and we will arrange a replacement, repair, or refund at no cost to you.

How to Start a Return

Contact us via our Contact page before sending anything back. Please do not send returns to our registered office address; we will provide the correct returns address once your return is confirmed.