Privacy Policy

Privacy Policy

Music Gears UK (a trading name of Dynanox LTD, Company No. 16829474) is committed to protecting your personal data. This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Dynanox LTD, trading as Music Gears UK
Registered Office: 77d Kingsway, London, WC2B 6ST
Email: support@musicgears.co.uk

What Data We Collect

  • Name, email address, phone number and delivery address (when you place an order)
  • Payment information (processed securely by Shopify Payments — we do not store card details)
  • Browsing behaviour and device information (via cookies and analytics tools)
  • Communications you send to us (e.g. support emails)

How We Use Your Data

  • To process and fulfil your orders
  • To send order confirmations, tracking updates and customer service communications
  • To comply with our legal obligations
  • To improve our website and services (anonymised analytics)
  • To send marketing emails, if you have opted in (you can unsubscribe at any time)

Legal Basis for Processing

  • Contract: Processing your order and delivering goods
  • Legal obligation: Compliance with UK law (tax, consumer rights)
  • Legitimate interests: Fraud prevention, website improvement
  • Consent: Marketing emails (where opted in)

Data Sharing

We share your data only with trusted third parties necessary to fulfil your order and operate our business:

  • Shopify Inc. (e-commerce platform and payment processing)
  • Courier and delivery services (for order fulfilment)
  • Email service providers (for order communications)

We do not sell your personal data to third parties.

Data Retention

We retain order and customer data for 7 years in line with UK tax and accounting requirements. You may request deletion of your account data at any time (subject to legal retention requirements).

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@musicgears.co.uk.

Cookies

We use cookies to operate our website, process orders, and analyse traffic. You can manage your cookie preferences via the cookie consent banner on our site. For full details, please see our Cookie Policy.

Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk or call 0303 123 1113.

Changes to This Policy

We may update this policy from time to time. The current version is always available at musicgears.co.uk/pages/privacy-policy.

Last updated: July 2026