Privacy Policy
Music Gears UK respects your privacy.
This Privacy Policy explains how we collect, use and protect customer information.
Business Information
Music Gears UK
A trading brand of Dynanox LTD
Company Number: 16829474
Registered Office: 77d Kingsway, London, United Kingdom, WC2B 6ST
Email: support@musicgears.co.uk
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment status
- Customer support messages
- Website usage data
- Device/browser information
- Marketing preferences
How We Use Your Information
We use your information to:
- Process orders
- Take payment
- Deliver products
- Provide customer support
- Handle returns and refunds
- Send order updates
- Improve our website and services
- Prevent fraud
- Meet legal and tax obligations
- Send marketing emails if you have opted in
Payments
Payments are processed securely by third-party payment providers.
We do not store full card details.
Sharing Your Information
We may share necessary information with:
- Payment providers
- Delivery companies
- Suppliers or fulfilment partners
- Shopify and website service providers
- Email and marketing tools
- Accountants, legal advisers or regulators where required
We only share information where needed for business, legal, delivery or service purposes.
Marketing
If you sign up for marketing emails, we may send product updates, offers and store news.
You can unsubscribe at any time using the unsubscribe link in our emails.
Cookies and Tracking
Our website may use cookies and similar technologies for:
- Website functionality
- Shopping cart operation
- Checkout security
- Analytics
- Advertising and marketing
Non-essential cookies should only be used where consent is given through the cookie banner or cookie settings.
Data Retention
We keep customer information only for as long as needed for orders, support, legal, tax and business records.
Your Rights
Under UK data protection laws, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Object to certain processing
- Restrict processing
- Request data portability
- Withdraw consent for marketing
To make a privacy request, contact support@musicgears.co.uk.
Security
We use reasonable security measures to protect customer data.
However, no online system is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time.
Contact
For privacy questions, contact:
support@musicgears.co.uk